Passport attendant

"earth"

- No exceptions! If I just gave away tickets willy nilly to anyone, there would be no more order, and you know what that means? No more civilization!

This woman is responsible for validating passports for refugees in Full Moon Bay. Nothing much is known about her except that she gives tickets to people who need to travel to Ba Sing Se safely, and that she is rather short, needing to be on a stack of books in order to have her head over the podium. She is quite strict and will almost never take exceptions or bribes to get past her.

History
In the episode The Serpent's Pass, Aang, Katara, Sokka, and Toph want to ride the ferry to Ba Sing Se, but discover that passports are required to board it. Aang begins to tell the woman that he is the Avatar, but she still won't let him pass because she sees "fifty Avatars a day" (people who try to pass disguised as Aang). However, when Toph presents her passport, bearing the Bei Fong seal, she sells them four tickets for the ferry. The group then comes across a pregnant woman with her family whose belongings were all stolen, including their passports. Aang pleads with the woman for them to give the family their own tickets, but she denies this. His only choice at this point is to guide the family through the Serpent's Pass.